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1. We are very happy if you can send us your last catalogue.
2. We want to know are you can give us special discount.
3. We are waiting for reply shortly.
4. We look forward to receiving your first order.
5. We have pleasure in enclosing our latest catalogues, price-list, and term of payment.
6. Thank you for your letter of 14 September 2010.
7. We are pleased to accept your orders on 20 April 2010 and we will send the goods through Japan Airlines.
8. We will pay the goods by bank transfer within 20 day the date of delivering the goods.
9. I am applying for a position as secretary which are advertised in kompas newspaper on 20 November 2010.

Nama           : M.Rizqi.Cahyadi

Npm            : 20208760

Kelas           : 3EB03

Complaint Letter

Bambang Sutisna

Sudirman Street

Jakarta, West java 16431

Fax 021-6547488

Tlpn 021-6547481

                                                                            

                             Desember 21^th, 2010

Via certified mail and Regulare mail

PT.TIKI INDONESIA

Riswan  Harahap

Imam Bonjol Street 21

Mr. Riswan

On December 2, 201 I sent a package containing five brownies using Tiki from Jakarta to Surabaya. At delivery, the package is already taped cardboard Fragile sticker on the top side and front by TIKI Jelambar, West Jakarta. The next day (December 3, 2010) at the time received in Surabaya package is already destroyed and the box has been squashed out of shape.

Then I submitted a letter of complaint to the Tiki through Mr. Nurcahyo, and he explained to contact me. After a long wait I finally I called back on December 15, 2010, and said that the Tiki is still in progress, please wait. Then I called back on December 16, 2010 with the same answer.

On May 14, 2008 I called back to the Tiki, and given the same reason again. Not long after the party Tiki (Mr Riswan) called and said to send the amount of the loss and will be reported tomorrow. However, until now I did not hear back from Tiki. Please responsibility Tiki. I am tired of complaints of damaged goods from shipping Tiki bad.............

                        Sincelery

                  Bambang Sutisna

                                                                            

Nama           : M.Rizqi.Cahyadi

Npm            : 20208760

Kelas           : 3EB03